Ray and Val
Hi guys,
Had to write to say thanks for the advice on our accomodation here at the Exellence hotel in Mexico.
To say we are happy is an under statement, its brilliant, but hey what else would it be!! We are talking of coming back again on the same package as the one we are on now, next year, flying the upgrade is well worth the money, but be advised that there is a check in for premier customers at Manchester we didn't know that, so if anyone upgrades please inform them to go to desk 55 if they go First Choice, we waited in a queue only to be told after that there is a desk for us.
Cannot write anymore the sun is screaming for me to join it,tough old life, cheers from Ray and Val, Wrexham.
Jo Potter
Just wanted to thank you for recommending the Excellence Riviera Cancun − Mike and I had a fantastic time. It was all and more that we had hoped for.
It was the best trip we have had ever − thank you so much for all your help − it really was appreciated and we really did have the best honeymoon ever! Here′s to our 10 year anniversary when we may be able to afford to go back ;)
Cheers
Jo
Sara Law
Dear Kevin
I'm writing to thank you for the excellent advice you provided when I booked a recent holiday Mexico.
My boyfriend and I were delighted with the holiday that you helped arrange for us last month. We stayed for two weeks at the hotel Excellence Riviera Cancun (Puerto Morelos). The hotel was absolutely gorgeous and exceeded all our expectations.
Your advice on this hotel - is adult only status, high standard of restaurants without any need to book, the fantastic level of service, quality and attention to detail - was spot on! Without your guidance, we may not have considered this particular hotel.
So many thanks for taking the time to share your knowledge with me during a couple of phone calls prior to booking - we really appreciated this great customer service and I'll certainly use your company again in the future!
Best wishes
Sara Law
Judith Gray
Hi Kevin and all the staff at Blue bay.
We just wanted to thank you all for making our trip to the Excellence Riviera Cancun so smooth.
Flights were on time, transfers were punctual and speedy and the hotel was first class.
We have travelled to many Caribbean destinations and stayed at a variety of All-Inclusive hotels but this one is now top of our list.
From the moment we stepped out of the coach to a cold towel and a drink, to the moment we sadly had to leave, we got star treatment. From the bell hops, gardeners and maids to the front desk and management, everyone was pleasant, helpful and always smiling. Nothing was ever a problem and it seemed that all the staff went out of their way to make our stay special. Superior service with a smile.
The rooms overlooking the spa were very spacious, with a 4-poster bed, a great double Jacuzzi tub, a double shower, double vanity, hair dryer and scales, large satellite TV, nice sitting area and super view from the balcony. Maid service was twice a day, with fresh sheets every day and the towels changed twice a day. We got chocolates on the pillow each evening and a sheet with the next days’ activities and the weather forecast. The mini bar was stocked every day without fail. There were bath robes, slippers, incense tapers and toiletries provided. Room service was discreet and very prompt, with a nice menu to choose from.
From early morning room service with coffee, juice and pastries to the last drink in the bar in the evening, everything was perfect. Breakfast was amazing with so many options it was mind blowing. We had fruit, Mexican treats, mini burgers and other tempting morsels offered while lounging beside the pool mid-morning. Lunch was superb whether at the buffet, in the Grill or on the Pizza terrace. Mid-afternoon there were more nibbles in the Martini bar as well as a selection of teas and coffee. Our biggest problem was choosing where to go for dinner each evening. The Mexican was lovely with wonderful atmosphere and a Mariachi band, the French was superb in all ways and very romantic, Spice was beautiful with an amazing selection of dishes as well as the highly entertaining Hibachi grill. The Mediterranean was very nice, as was the Italian, with Bananas Flambé to die for. The Lobster house was nice on a warm evening and the upper level in the Grill was a favourite place for us, as was the Fillet Minion.
All the bars were great, with the Martini bar being our chosen evening haunt. Mojitos, Margaritas, Don Julio tequila, Pina coladas and every other kind of cocktail you could imagine were plentiful. Whether on the beach, by the pool, in the upper lounge, by the spa, in the square, playing pool, in the restaurant or anywhere at all, there was always a member of staff asking if you wanted another drink. Coffee was no problem either at any time of the day. We loved lazing by the ocean in the X-lounge after dinner, just watching the stars and relaxing.
The Spa was wonderfully peaceful and relaxing, with a dedicated band of staff to pamper and de-stress the weary traveller.
We had fun in the pools, taking part in water aerobics and floating around with our cocktails from the swim-up bar. The men played poker, pool and table-tennis and went out in kayaks when the sea was calm. The beach was very clean and well provided with loungers and shady palpas. You could easily walk along the beach to Puerto Morelos in about 45 minutes and watch the pelicans and other sea birds.
We used Hola travel to book tours to Coba and Xcaret and got a free shopping trip as well. We had a great day on the Allnativetours trip to Coba which included kayaking, hiking in the jungle, a blessing from a Mayan shaman, swimming in a cenote, abseiling, zip-lining and lunch in a Mayan village as well as a guided tour of Coba. Xcaret was a wonderful experience. We snorkelled in the underground river and in the sea, walked on the ocean floor on a sea trek and touched a turtle, had a lovely lunch, watched the dolphins, saw lots of wildlife including turtles, manatees and sharks, watched the Mayan dancers and stayed for the evening show. Superb.
We played golf on 4 local courses and had no problems with transfers to and from the hotel, as the bell-hop called the taxi and told us how much the fare was for our return journey.
I can’t thank you enough for suggesting we stay at this hotel. We all had the most fantastic holiday and returned home feeling happy and relaxed.
Best wishes.
Judith.
Tina Peters
Just a quick line to say thank you very much for recommending this hotel to me for my honeymoon. From arrival at the hotel to departure from the hotel it was a total dream and was very spoilt. There is nothing negative to say about this hotel whatsoever and rest assured I will be selling this one to all my friends, so I will give them your number.
Thanks again.
Judith Marsh
We came home on Monday from 2 Weeks of Heaven at the Excellence Riviera Cancun. I am already back on the Website purring over the Pictures. LUSH that is all I can say! We went to the Moon Palace earlier in the year & the Aventura Spa Palace last December, but this Hotel was another level above. I cannot fault a single thing, the Beach, Room, Restaurants & Service were simply stunning. I would recommend it to anybody who wants a memorable luxury holiday with no All Inclusive Wristbands!
Ben & Jemma
We would like you to know that our Honeymoon was perfect in every way and this was due to a combination of things:
1. Overall Excellence of the resort it definately stands up to its name.
2. Entertainment Staff were exceptional in everyway especially Kevin Garcia and Jean Paul as they are very special young Men and become such wonderful friends to us on our stay at the resort. Also all the others were fantastic too! These guys are a great asset to the resort, they make everyone happy and will go out of there way to help the guests. Please can you inform their manager of the above and also how wonderful Kevin Garcia is, he will always have a place in our hearts. I must stress that you please pass this message on to Kevin Garcia and his manager Luis Miguel.
3. All of the staff, waiters, maids, garderners, bar staff, cleaners etc they are all fantastic and were always at our service with a smile on thier face (Especailly Marlene who worked around the sol bar area).
4. All of your staff individually carry out every aspect of their job excellently.
We could go on to say so much more but we will be here all night and day. Thank you so much for making our Honeymoon so special. We hope to go back next year to see them all, hopefully in May 2007. Please again can you make sure you pass our comments on to Kevin Garcia and his manager Luis Miguel. Many thanks again, Ben & Jemma
Kevin Johnson
We spent two fantastic weeks at the Excellence Riviera Cancun, challenging ourselves to find a fault with this resort, however minor. We failed. The resort is spectacular, the service is second to none, the facilities are top class. I would encourage everyone to visit this resort which has taken the all-inclusive concept to a new level. Congratulations Caribbean Warehouse, your service was first class, your package was by far the most competitive and your product was certainly the best!
Jemma Kuegler
I have sent an email direct to the resort to thank them for a wonderful honeymoon, but if you could let them know how wonderful their Entertainment team are and especially Kevin Garcia who has become a very special friend to us. I just would like to Thank you for recommending this resort to us it was wonderful and as you say words can not describe how beautiful it is. Please keep me updated on prices to go on 14th May 2007 for 14nights either flying from Birmingham or Manchester as we are very keen to return for my Husbands Birthday. Also we met a couple that had booked through yourself too and would like to come away with us in May so hopefully more business for you! Thank you again for making our honeymoon so special, it has been a pleasure doing business with you.
Angela Pyatt
Words cannot describe the Excellence Riviera Cancun. Simply stunning, The Hotel was fantastic & amazing for the price. The only bad thing was coming home, I cannot wait to go back. Angela.
Derek Beaumont
Kevin, got back from the Excellence Riviera Cancun in Mexico to your welcome home letter (nice touch) and feel we must write to thank you for what was the most surreal holiday we have taken. It was an excellent recommendation with first class facilities and excellent service. The only problem being the service was so good we spent a fortune on tips. We must commend you and your company for the helpful professional advice in the first instance regarding where to go and furthermore the smooth trouble free way that you conduct your business. You may remember I popped the question during the romantic beach dinner and am pleased to tell you Laura accepted! So the challenge now Kevin is how do you top that for our honeymoon? (provide suggestions please)We will most certainly recommend your company to our family, colleagues and friends and are sure to use your services again ourselves. We are contemplating a wedding in November 2006 probably in Dromorland castle Ireland so any ideas for a honeymoon would be welcomed. We had some excellent excursions through Aquaworld whom it might be worth you recommending as they were extremely helpful and professional. We also did dolphin discovery through Amstar in the lobby and also found these to be very professional. So once again thanks from us both it was the perfect place to propose and enjoy a romantic holiday. We can't thank you enough. Look forward to doing business with you again in the near future. We will be emailing your web address to our friends so we hope it brings u some business and our friends some holidays as great as ours, saving them a great deal of money as you did for us!!! Cheers, Derek and Laura.
Simon
Peter, we are now home from our visit to the Excellence Riviera Cancun. I must tell you that we had the most excellent time and that the hotel and resort was all you promised. The accommodation is top class, the restaurants are outstanding and all the staff at the resort was extremely welcoming, friendly and obliging. The flights in the Premium Class seating were very comfortable and worth the upgrade cost. I would like to compliment you on your helpful, patient and courteous attention to my enquiries and for your personal recommendation and advice about the Excellence Riviera Cancun. The Block you recommended for our Swim Out Room was perfect. We tried all of the bars and restaurants remembering to raise a glass to you. The Excellence will take some beating & next time we are looking for a trip of this sort, I will certainly contact you. Thank you again Simon.
Les Gifford
Hi Kevin Excellence Riviera Cancun was out of this world, truly the best Holiday we have ever had and its all down to you at Caribbean Warehouse. We went the 1st 2 weeks in may and the place is sheer Indulgence, all the staff are Excellent Truly Truly worth it be using CW again and again many thanks. Les Gifford
Sharon Spenc
we visited august 2005 and had the most amazing time, staff were all fantastic (ameblie was the best waitress ever) and hotel was to die for would go back tomorrow if I could, found out I was expecting my first baby while there it was my dream holiday where all my dreams came true.
David Scott
Thanks for all your help in discovering this brilliant hotel. We all had a great time and would recommend the Excellence AND Caribbean Warehouse to anyone. Thanks again.
Tony Simpson
We were absolutely thrilled with this resort. Everthing about it was really first class and this was our 3rd visit to the area. The food was terrific and was much nicer than our normal all inclusive experience. Every dinner was ala carte rather than buffet and included menu items like rack of lamb, lobster, filet mignon, etc... No reservations required and at worst case a 20 minute wait. Also, you were normally given your own bottle of wine which was a nice touch. The breakfast was a top notch buffet including omelets, cheeses, prosciutto, mimosas, etc... The drinks were top shelf including liquors such as Absolut, Baileys, Frangelica, Appleton Rum, etc....
The best part about the experience was the service. The staff and the waiters were the best we've experienced. Special Kudos to Jesus (entertainment) and Allonzo (waiter in the Asian restaurant). They both helped make the trip a memorable one and should be rewarded.
We'd definitely return to this resort.
Paul & Lisa
My husband and I have traveled quite a bit but most recently to the Excellence Riviera in Mexico. This was our 4th trip to Mexico and we have found the best yet. We normally don't revisit the same place but stayed in the Excellence in Punta Cana, DR which was wonderful. We wanted to see if the sister resort in Mexico was measurable. IT WAS! Every thing we consumed was top of the line from room, room service, bar service, drinks and activities. We will return to this resort and would like to visit the new resort under construction in Jamaica. Hopefully the prices will be comparable!
Kerry & James
We stayed at the Excellence Riviera Cancun Dec 31-6 and this will be an unforgettable Holiday. It's hard to form an opinion with so many other reviews out there, so I'll try to stick to the facts. The resort is beautiful, many many different pools, bars and restaraunts to choose from. There are a couple of gift shops on site, and although hotel gift shops are normally very overpriced.I was pleasantly surpirsed when we did some comparisons.
Thomas Barrett
We just returned from a week at the Excellence for our wedding anniversary over New Years. We were greeted with champagne upon arrival and taken on a tour as we went to our room. We stayed in a jr. swim up suite in building #6. At no time was there ever a bad odor in our room nor did we have a problem with bugs.
Stacey Wright
My husband and I just returned from our incredible honeymoon at Excellence Riviera Cancun. We can't say enough about how wonderful this resort was. We are already planning to return with family in August!
I am in disbelief that there are some who have complaints about this resort. It was beyond outstanding.
John Bradburn
We absolutely hated to leave! This resort is immaculate... they didn't miss a detail. It's absolutely gorgeous from the grounds to the bathrooms in the suites. We stayed in a 'Jr Swimout Spa Suite' and had a jacuzzi both indoors and out. Our suite was right behind the Spa, which is one of the most gorgeous buildings you will see. The pools are amazing and were just outside our patio door. They are crystal clear and wind like a river throughout the grounds of the resort. So nice to look at, we didn't mind at all that we didn't have an 'ocean view'!
Mark & Jo
We travel every 2 -3 months and have stayed at the Sandals, Rui's, Melia's and every other chain and so far this is the best for service, food, location, pool and everything else a person could want.
Billy Spencer
My husband and I travel at least three times a year...this is by far the most beautiful property we stayed at. The staff could not do enough to please you. Excellent service throughout. Thank You So Much Blue Bay for recommending the holiday of a lifetime!
John Thompson
My wife and I just got back from 7 days in Paradise. We went to Excellence Rivera Cancun. First let me say that we have stayed at many AI's (even Secrets Excellence Punta Cana) and this has been by far the BEST we have ever experienced. Thank you Kevin and everyone at Caribbean Warehouse!
Daniel Thomas
We had the best experience at the resort. The room was clean and amazing. We had a swim up room in the Excellence Club area, and could not have been happier.
Kelly Robinson
My husband and I were like 2 little kids in a candy store when we first got to the resort. I couldn't believe all the extra's that were normal for them. We upgraded and were in building 7 on the 3rd floor at the end...So peaceful, and the view was great. They found out we were celebrating our Anniversary and put a banner on our door and had the beautiful swans on our bed and rose petals everywhere. What a great touch.
Lee Hulme
My wife and I stayed here on our honeymoon from Nov 20 -30th. Were both 30 and absolutely loved this place. Anyone who complains about this place is crazy. Some people in this world just need something to complain about. Thank you Stuart and everyone at Caribbean Warehouse!
Sarah West
This is the most luxurious all inclusive you can find. No buffet lines, all premium drinks, restaurants were top notch, friendly staff, beautiful grounds, entertainment was great, rooms very clean, the list can go on as we had the time of our lives.
Scott Porter
Excellence Riviera Cancun is the best resort in the Caribbean/Mexico that we have every stayed at. The staff was fantastic!!! We stayed in an Ocean view Excellence Suite. If you are going to this resort upgrade for the Excellence Experience it is worth the money!
Rob Hales
We just arrived back a couple days ago from 2 weeks of bliss at ERC. The new management are doing an excellent job.
The entire trip was fantastic. The booking with Caribbean Warehouse was very effienct and all were helpfull.
Steven Winkle
My wife and I stayed at Excellence Riviera Cancun from November 8th to the 13th. We could not have had a better holiday. The rooms are beautiful. The food and service are fantastic. The pools are great, and the nightly entertainment was amazing.
Susan Tyler
Oh my God, this trip was awesome. We stayed at Excellence from October 7th-15th, and it was truly paradise. From the moment we walked in the door, we knew it was going to be an amazing time.
Tim Osbourne
From the time you come through the front gate, the staff know your name. We stayed in the junior suite ocean view swim up which was incredible. Private check in, private bar tender and non stop service the complete stay.
Chris & Emma
1st - 15th October 2007
We would just like to thank you for your excellent service from start to finish. The hotel you recommended was far above our expectations and the room was just as you described it. We are already considering returning next year and will definitely consider booking through you again as our first option. This is the first time we have ever stayed at a hotel on an all inclusive package, and I must say that we were more than impressed with the dining options available. We didn't have to wait for a table once during our two week stay. The entertainment was great and we would like to say a special thank you to Jesus, Letita, Carlos and Abel and his team for making our stay a pleasant one.
As they say at the hotel "Excelente"
